Super Deal Combo Packages

 General Terms

• Super Deal Packages (“Deals”) are special, limited-time offers available exclusively on the Cut N Shave website or mobile app.
• Deals must be purchased online and redeemed online during the appointment booking process — not for direct walk-in use.
• By purchasing or redeeming a Deal, customers agree to all the terms and conditions listed below.

Purchase & Payment

Customers can view all active Super Deals under the “Super Deal” section on the website or app.

Deals must be paid in full through online payment.

 After successful payment, a unique Super Deal Code will be automatically added to the customer’s account.

The code is linked to the registered account and cannot be transferred, resold, or duplicated.

Redemption Process

• Super Deals can be redeemed only through the online booking system:
  1. Customer logs in and books a service appointment.
  2. At checkout, they select “Redeem Super Deal” instead of paying again.
  3. The system automatically deducts the value of the purchased Deal.
• Super Deals cannot be redeemed directly in-store without an online booking.
• If a customer fails to redeem the Deal during booking, regular service charges will be applied.

Validity

• Each Super Deal comes with a specific validity period, mentioned at the time of purchase (e.g., 30 days from purchase date).
• After the expiry date, the Deal will automatically deactivate and cannot be extended, refunded, or reused.
• Customers should ensure they redeem their Deal before the expiry date when booking appointments online.

Cancellation & Rescheduling

• Once a Deal has been used for an online booking, the booking follows the standard appointment cancellation policy:
  • Cancel or reschedule at least 6 hours before the appointment time to retain the Deal value.
  • Cancellations made less than 6 hours before the scheduled appointment time, or “no-shows,” will result in the Deal being marked as redeemed with no refund.

Refund Policy

• All Super Deal purchases are non-refundable and non-exchangeable.
• Refunds are only permitted in case of:
  • Duplicate payment, or
  • Technical error (if the Deal is not received).
• Approved refunds will be credited to the customer’s Original payment account within 3–5 working days.

Usage Restrictions

• Each Super Deal Code is valid for one-time redemption only.
• Deals are applicable only for the listed services and cannot be swapped or split across multiple bookings.
• Multiple Deals cannot be combined in a single booking.

System & Technical Handling

• In case of payment or code generation failure, customers must contact support immediately with proof of transaction.
• Any tampering, misuse, or unauthorized sharing of Super Deal Codes will result in immediate cancellation without refund.

Booking & Timing

• Customers must arrive 5 minutes before their scheduled appointment.
• A grace period of 10 minutes is allowed after the booked time.
• If the customer arrives after 10 minutes, the booked slot will be automatically cancelled, and the Super Deal will be marked as redeemed — no refund or credit will be issued.
• However, the customer may still wait in the walk-in queue to receive the same service later, subject to barber availability.
• Any additional or extra services requested during the visit must be paid for separately at the shop’s regular price.

Rights & Revisions

• Cut N Shave reserves the right to modify, pause, or withdraw any Super Deal without prior notice.
• Management decisions on all matters related to Super Deals, refunds, or redemption disputes are final and binding.