Cutnshave barbershop | Cut 'N' Shave

General

These Terms govern all appointments booked through the Cut N Shave website or mobile app.
By confirming an online booking, customers agree to abide by these Terms and Conditions.
Cut N Shave reserves the right to amend or update these terms without prior notice.

Booking Process

Customers can view available barbers, services, and time slots through the online booking system.
A booking is confirmed only upon receiving an online confirmation email.
Each booking is specific to the selected service, barber, and time slot.
Bookings cannot be transferred or shared with another person.

Payment Policy

All online bookings at Cut N Shave must be prepaid at the time of booking.
Customers are required to complete payment through available online payment methods (Debit/Credit Card) to confirm their appointment.
Unpaid bookings will not be confirmed — time slots are only secured after successful payment.
All payments are final and non-refundable, except in cases of:
- Transaction or system error, or
- Double payment verified by our team.
Payments for Super Deals and regular services are processed through secure payment gateways, and Cut N Shave does not store or access any card or banking details.
Once payment is complete, customers will receive a booking confirmation and receipt via email

Add-On & Extra Services

Additional services requested during the visit (e.g., facial, massage, etc.) are not included in the original booking.
Such services can be added only if time allows, and must be paid separately at the shop.
For preplanned add-ons, customers are encouraged to book them together in advance through the app.

Barber Assignment

Customers can choose a preferred barber during booking, subject to availability.
In case the selected barber is unavailable due to an emergency or leave, another qualified barber will be assigned.
Customers will be informed in advance whenever possible.
No refunds or discounts apply due to barber reassignment.

No-Show Policy

Customers must arrive at least 5 minutes before their scheduled appointment time.
A grace period of 10 minutes is allowed after the scheduled time.
If the customer fails to arrive within this 10-minute grace period, the booking will be marked as a no-show, and:
- The prepaid amount or Super Deal credit will be forfeited (no refund or credit will be issued).
Repeated no-shows or late arrivals may result in the temporary suspension of online booking privileges.

Technical & Payment Errors

If a booking or payment fails due to a technical error, customers should contact support@cutnshave.com immediately with the transaction details.
Verified errors will be corrected, rescheduled, or refunded to your original payment account within 3–5 working days.
The management’s decision on such matters is final.

Customer Conduct

Customers are expected to maintain respectful behavior toward barbers and staff.
Abusive language, harassment, or aggressive behavior will result in booking cancellation and service refusal.
Cut N Shave reserves the right to deny future appointments in such cases.

Privacy & Data

All personal and booking information is collected securely and used only to manage appointments and provide service updates.
Cut N Shave does not sell or share customer data with third parties without consent.

Rights & Revisions

Cut N Shave reserves the right to modify booking rules, offers, or time slot policies at any time.
Management decisions regarding booking conflicts, refunds, or service issues are final and binding.

Late Show

Customers are expected to arrive 5 minutes before their scheduled booking time to ensure smooth service flow..

If the customer arrives after the 10-minute grace period, the booking will be considered a no-show:
- The payment or Super Deal credit will be forfeited (no refund or credit).
- The customer may still wait in the walk-in queue and receive the service later, subject to availability.
Continuous late arrivals may affect future online booking privileges.

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